Delivery Information

SHILA Jewelry – Elegance, Forever.

Last Updated: October 10, 2026

1. Shipping & Delivery Policy

At SHILA Jewelry, we are committed to providing a reliable, secure, and convenient delivery experience for our valued customers.

We carefully coordinate the preparation, packaging, and shipment of jewelry orders to help ensure that your purchases arrive safely and in excellent condition.

This Delivery Information Policy explains our shipping procedures, delivery charges, estimated timelines, and customer responsibilities.

2. Delivery Locations

We aim to offer delivery services to the following destinations:

Within the Sultanate of Oman

We arrange deliveries to supported locations across Oman through available local courier services.

International Delivery

International shipping may be available to selected countries, subject to courier coverage, customs regulations, and restrictions applicable to jewelry and precious metals.

Available delivery destinations will be confirmed during checkout or by our customer service team.

3. Shipping Partners

Depending on the destination and service availability, SHILA Jewelry may arrange shipments through:

Domestic Delivery: Dalilee Oman or another suitable local delivery provider.
International Delivery: Aramex or another approved international courier.

The shipping provider may vary depending on the destination, order value, insurance requirements, and the nature of the jewelry being shipped.

4. Order Processing

Orders are processed after payment verification and confirmation of product availability.

Processing time may vary depending on the product, supplier availability, customization requirements, and order volume.

If additional preparation time is required, our customer service team will inform you where reasonably possible.

Orders placed during weekends or public holidays may require additional processing time.

5. Estimated Delivery Times

Delivery estimates depend on the destination, product availability, and courier service.

The estimated delivery period will be communicated during checkout or after order confirmation when available.

Delivery dates are estimates unless expressly agreed otherwise and may be affected by customs inspections, transportation delays, weather conditions, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to notify you and explain the available options.

6. Shipping Charges

Shipping fees are calculated separately from the product price unless a promotion expressly states otherwise.

Applicable shipping charges will be displayed during checkout or communicated before the order is finalized.

Shipping costs may depend on:

Delivery destination.
Parcel weight and dimensions.
Shipping method and courier availability.
Insurance or special handling requirements, where applicable.

No undisclosed shipping fee will be added to a confirmed order without the customer's agreement.

7. International Customs & Duties

International orders may be subject to customs duties, import taxes, clearance fees, and other charges imposed by the destination country.

Where applicable, responsibility for these charges will be communicated before purchase in accordance with relevant legal requirements.

Customers are responsible for providing accurate information needed for customs clearance.

International shipping of gold, diamonds, gemstones, and other jewelry may be restricted in certain destinations. We reserve the right to decline a shipment where delivery would violate applicable laws or courier restrictions, and will arrange an appropriate refund if an order cannot be fulfilled.

8. Secure Packaging

We take reasonable care to package jewelry securely to protect it during transportation.

Orders may include protective packaging and relevant purchase documentation.

Packaging may vary depending on the type, size, and value of the item.

9. Shipment Tracking

When tracking is supported by the selected courier, customers may receive a tracking number or shipment updates after dispatch.

Tracking availability and update frequency depend on the courier service.

For shipment inquiries, customers may contact our support team with their order number.

10. Delivery Address & Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

Full recipient name.
Valid mobile number.
Complete delivery address.
City, country, and postal code where applicable.

If an address is incomplete or incorrect, delivery may be delayed.

Any additional delivery charges resulting from an incorrect address will be assessed and communicated in accordance with applicable law and the circumstances of the order.

11. Delivery Confirmation

For security reasons, certain jewelry orders may require signature confirmation, identity verification, or delivery to the named recipient, depending on the courier's procedures.

Customers should inspect the external condition of the package upon receipt.

If the package appears damaged or tampered with, please document the condition and contact us promptly.

12. Lost, Damaged, or Delayed Shipments

If your order is significantly delayed, lost, or arrives damaged, please contact SHILA Jewelry as soon as possible.

Provide your order number, shipment details, and relevant photographs where available.

We will investigate the matter with the courier and work toward an appropriate resolution in accordance with applicable consumer protection laws.

Nothing in this policy limits your statutory rights concerning products that are damaged, defective, or not delivered as agreed.

13. Unavailable Products & Delivery Restrictions

If an ordered product becomes unavailable or cannot be shipped to your destination, we will contact you to discuss available alternatives.

Where fulfillment is not possible, we will arrange cancellation and an appropriate refund of the affected order or item.

14. Contact Us

For questions about shipping, delivery availability, order tracking, or shipment issues, please contact:

SHILA Jewelry

Location: Sultanate of Oman

Phone & WhatsApp: +96877200544

Email: care@shilajewelry.com

Website: https://shilajewelry.com

Thank you for shopping with SHILA Jewelry.

Elegance, Forever.