Privacy Policy

SHILA Jewelry – Elegance, Forever.

Last Updated: October 10, 2026

1. Introduction

Welcome to SHILA Jewelry.

At SHILA Jewelry, we value your privacy and are committed to protecting your personal information. We handle personal data responsibly and transparently in accordance with applicable laws and regulations in the Sultanate of Oman, including the Personal Data Protection Law.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, purchase our products, create an account, or contact us.

By using our website, you acknowledge that you have been informed of the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Full name, email address, and telephone number.
Shipping Information: Delivery address, city, country, and postal code where applicable.
Order Information: Products purchased, order amounts, payment status, order history, and delivery details.
Account Information: Registration details, account preferences, and authentication information.
Payment Information: Payment status, transaction references, and information necessary to process purchases through authorized payment service providers.
Technical Information: IP address, browser type, device information, pages visited, and cookies or similar technologies.

We do not ask customers to provide account passwords or sensitive payment card information through email or messaging applications.

3. How We Use Your Information

We use personal information for the following purposes:

Processing and fulfilling orders.
Arranging shipping and delivery.
Communicating order confirmations and delivery updates.
Providing customer service and responding to inquiries.
Managing customer accounts.
Processing returns, exchanges, and refunds.
Preventing fraud and unauthorized access.
Maintaining and improving website functionality.
Sending promotional offers and marketing communications where the necessary consent has been obtained.
Complying with applicable legal and regulatory obligations.

We do not use personal information for incompatible purposes without meeting applicable legal requirements.

4. Sharing Your Information

We may share necessary personal information with trusted third parties involved in operating our business, including:

Shipping and delivery companies.
Authorized payment service providers.
Website hosting and technical service providers.
Professional advisers where necessary.
Government or regulatory authorities when legally required.

We aim to limit information sharing to what is reasonably necessary and apply appropriate safeguards when working with service providers.

SHILA Jewelry does not sell customers' personal information to third parties for advertising or commercial purposes.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, misuse, or unlawful disclosure.

Depending on the services involved, these measures may include access controls, secure account management, encrypted data transmission, and security monitoring.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain shopping cart functionality.
Keep customers signed in during their sessions.
Remember language, currency, and other preferences.
Improve website performance and usability.
Measure website activity where analytics tools are enabled.

Where required by applicable law, we will seek consent before using non-essential cookies.

You may manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Payment Processing

Payments are processed using the payment methods available on our website and the authorized payment service providers supporting those methods.

We may receive limited transaction information, including payment amounts, transaction references, and payment status, for order fulfillment and accounting purposes.

We do not intentionally store sensitive payment card authentication data, such as CVV security codes.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, and compliance with legal obligations.

When personal information is no longer required, we take appropriate steps to delete it, anonymize it, or retain it only where legally permitted or required.

9. Your Privacy Rights

Subject to applicable laws in the Sultanate of Oman, you may have rights concerning your personal information, including the right to:

Request information about how your personal data is processed.
Request access to or a copy of your personal data, where applicable.
Request correction of inaccurate or incomplete information.
Request deletion of personal data in circumstances permitted by law.
Withdraw consent where processing is based on consent.
Object to certain processing activities or submit a complaint in accordance with applicable legal procedures.

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

10. International Data Transfers

Some of our technical, payment, hosting, or delivery service providers may process personal information outside the Sultanate of Oman.

Where international data transfers occur, we will comply with applicable legal requirements and implement appropriate safeguards as required by law.

11. Children's Privacy

Our website is intended for individuals who are legally eligible to make purchases.

We do not knowingly collect personal information from children without satisfying applicable legal requirements.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to external websites or services.

SHILA Jewelry is not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or legal obligations.

Any updated version will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

SHILA Jewelry

Location: Sultanate of Oman

Phone & WhatsApp: +96877200544

Email: care@shilajewelry.com

Website: https://shilajewelry.com

Thank you for trusting SHILA Jewelry.

Elegance, Forever.