Terms & Conditions

SHILA Jewelry – Elegance, Forever.

Welcome to SHILA Jewelry, available at www.shilajewelry.com.

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our website or purchasing our products, you agree to these terms, without prejudice to your rights under applicable consumer protection laws in the Sultanate of Oman.

1. About SHILA Jewelry

SHILA Jewelry is an online jewelry store specializing in gold jewelry, diamonds, precious stones, and related luxury accessories.

We are committed to providing high-quality products, transparent product information, and a secure and convenient shopping experience for customers in Oman and supported international destinations.

2. Products and Descriptions

We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing.
Product colors may vary slightly due to lighting conditions and individual screen settings.
Gold purity, weight, gemstone details, and other specifications are based on the information displayed on the relevant product page.
Minor manufacturing variations may occur, provided they do not materially affect the agreed product specifications.
We reserve the right to correct product information or pricing errors before an order is confirmed.

3. Pricing and Payment

All prices are displayed in Omani Rials (OMR), unless otherwise stated.
Jewelry prices may change due to fluctuations in gold and precious metal markets.
The price applicable to an order is the price agreed upon when the order is confirmed.
Shipping charges, applicable taxes, and any additional fees will be disclosed before checkout is completed.
Payments are processed through the payment methods made available on our website.

No additional charge will be imposed on a confirmed order without the customer's agreement.

4. Orders and Confirmation

Once an order is placed, customers may receive an acknowledgment confirming that the order has been received.

An order is considered confirmed after product availability and applicable payment requirements have been verified and an order confirmation has been issued.

If an ordered product becomes unavailable, we will contact the customer to offer a suitable alternative or arrange a cancellation and refund for the unavailable item.

5. Shipping and Delivery

SHILA Jewelry offers delivery services within the Sultanate of Oman and to supported international destinations.

Available shipping providers, delivery charges, and estimated delivery times will be communicated during checkout or order confirmation.

Delivery times may vary depending on product availability, destination, logistics, customs procedures, and circumstances beyond our reasonable control.

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for such charges will be disclosed in accordance with applicable legal requirements.

6. Returns, Exchanges, and Refunds

Customer satisfaction and product quality are important to us.

If a product is defective or does not conform to the agreed specifications, customers are entitled to appropriate remedies, including replacement, return, or refund, in accordance with applicable consumer protection laws in Oman.

Applicable statutory consumer rights, including rights relating to a 15-day period following receipt where provided by law, will be respected.

Customers should contact us as soon as a problem is identified and provide their order number, proof of purchase, and relevant photographs where reasonably possible.

Returns requested for other reasons, including a change of mind, are subject to our published Return & Refund Policy and applicable law.

Custom-made, personalized, or engraved jewelry may be subject to additional conditions disclosed before purchase. Such conditions do not limit statutory rights relating to defective or non-conforming products.

7. Product Quality and Warranty

We are committed to supplying products that match their advertised descriptions and specifications.

Any additional commercial warranties, including their duration and conditions, will be stated on the product page or in the accompanying documentation where applicable.

Commercial warranty terms do not restrict customers' statutory rights concerning manufacturing defects or products that do not conform to their descriptions.

8. Jewelry Care

To preserve the appearance and condition of your jewelry, we recommend:

Avoiding direct contact with perfumes, harsh chemicals, and strong cleaning products.
Storing jewelry pieces separately to prevent scratches.
Cleaning jewelry using appropriate soft cloths and suitable cleaning methods.
Protecting delicate settings and gemstones from excessive pressure and impact.

Damage resulting from improper handling may be assessed according to the nature of the product and applicable consumer protection laws.

9. Customer Accounts

Customers are responsible for providing accurate and complete information when creating an account or placing an order.

Customers should maintain the confidentiality of their login credentials and notify us promptly if they suspect unauthorized access to their account.

10. Privacy and Data Protection

We respect our customers' privacy and process personal information for legitimate purposes, including order management, payment processing, delivery arrangements, and customer support.

Necessary information may be shared with shipping companies, payment service providers, and other service partners involved in fulfilling orders.

For further information, please refer to our Privacy Policy.

11. Intellectual Property

The SHILA Jewelry brand, original website content, designs, and other proprietary materials are protected by applicable intellectual property laws.

All third-party trademarks, product images, and other materials remain the property of their respective owners.

Unauthorized reproduction or commercial use of protected content is prohibited unless permission has been obtained from the relevant rights holder.

12. Changes to These Terms

SHILA Jewelry may update these Terms & Conditions when necessary.

Orders will remain subject to the terms applicable at the time of their confirmation, without affecting any mandatory consumer rights provided by law.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of the Sultanate of Oman.

Nothing in these terms excludes or limits any mandatory rights or protections available to consumers under applicable law.

14. Contact Information

For questions about our products, orders, shipping, returns, or other services, please contact us through the following channels:

SHILA Jewelry

Location: Sultanate of Oman

Phone & WhatsApp: +968 7720 0544

Email: care@shilajewelry.com

Website: https://shilajewelry.com

Thank you for choosing SHILA Jewelry.

Elegance, Forever.